@import url('/static/tokens.css');
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:16px/1.5 system-ui,-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif}button,input,select{font:inherit}button,a,input,select{outline-offset:4px}button{cursor:pointer;border:0;border-radius:7px;padding:11px 17px;font-size:14px;font-weight:650}button:disabled{opacity:.45;cursor:not-allowed}button:hover{filter:brightness(.96)}a{color:var(--green)}[hidden]{display:none!important}h1{font-size:32px;line-height:1.2;letter-spacing:-1px;margin:8px 0 12px;font-weight:650}h2{font-size:18px;margin:0}p{color:var(--muted);margin:6px 0;font-size:14px}.primary{background:var(--green);color:white}.secondary{background:white;color:var(--ink);border:1px solid var(--line)}.quiet{background:transparent;color:var(--muted)}.small{padding:8px 13px}.eyebrow{font-size:12px;font-weight:750;letter-spacing:1.6px;color:var(--green)}.muted{color:var(--muted);font-size:13px}.brand,.login-brand{font-size:25px;font-weight:500;text-decoration:none;letter-spacing:-1px;color:var(--green)}.brand span,.login-brand span{font-weight:850}.login{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}.login-brand{background:#113e38;color:white;display:flex;justify-content:center;align-items:center;flex-wrap:wrap;align-content:center;font-size:56px}.login-brand p{width:100%;text-align:center;color:#bdd8d1;font-size:18px;letter-spacing:0}.login form{max-width:440px;align-self:center;margin:auto;padding:36px;width:100%}.login form .primary{width:100%;margin-top:20px;display:flex;justify-content:space-between}.login label{margin-top:20px}label{font-size:14px;font-weight:550;display:block}input:not([type=checkbox]),select{background:white;border:1px solid #cbd4d3;border-radius:6px;padding:10px 12px;width:100%;margin-top:5px;color:var(--ink)}input[type=checkbox]{accent-color:var(--green);width:17px;height:17px}aside{width:230px;position:fixed;inset:0 auto 0 0;background:white;border-right:1px solid var(--line);padding:30px 20px;display:flex;flex-direction:column}.brand{padding:0 13px}.sidebar-label{margin:45px 13px 12px;font-size:11px;letter-spacing:1.5px;color:var(--muted);font-weight:750}.nav{display:flex;align-items:center;gap:10px;text-align:left;width:100%;margin-bottom:6px;background:transparent;color:var(--muted);padding:13px 12px}.nav.active{background:#e8f3ef;color:var(--green)}.nav b{background:#dbece5;border-radius:4px;padding:0 6px;font-size:12px;margin-left:auto}.side-bottom{margin-top:auto;padding:14px}.mode{font-size:12px;letter-spacing:.8px;font-weight:750;color:var(--green)}.side-bottom p{font-size:12px;margin:8px 0 16px}.side-bottom button{padding:0}main{margin-left:230px}header{height:77px;padding:0 38px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--line);background:white;font-size:13px;color:var(--muted)}header strong{color:var(--ink);font-weight:500}.slash{padding:0 16px;color:#b2bfba}.view{padding:34px 38px}.page-title{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:28px}.toolbar{display:flex;align-items:center;gap:20px;margin-bottom:22px}.toolbar .quiet{margin-left:auto}.date-label{display:flex;align-items:center;gap:12px}.date-label input{width:160px;margin:0}.metrics{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;margin-bottom:22px}.metric{background:white;border:1px solid var(--line);border-radius:9px;padding:19px 20px;border-top:3px solid #d7e4e0}.metric strong{font-size:32px;font-weight:650;display:block;margin:7px 0}.metric span{font-size:13px;color:var(--muted)}.metric .metric-label{color:var(--ink);font-weight:550;font-size:14px}.metric.good{border-top-color:#3b8970}.metric.bad{border-top-color:#c7675d}.metric.warn{border-top-color:#caa557}.metric.wait{border-top-color:#829bb1}.schedule-bar{display:flex;justify-content:space-between;align-items:center;background:#eaf2ef;border:1px solid #d6e6df;padding:15px 20px;border-radius:8px;margin-bottom:26px}.schedule-bar strong{font-size:14px}.schedule-bar p{font-size:13px}.table-card{border:1px solid var(--line);background:white;border-radius:10px;overflow:hidden}.table-heading{padding:22px 22px 16px;display:flex;justify-content:space-between;align-items:center;gap:12px}#rosterCount{font-size:13px;color:var(--muted);background:var(--bg);padding:3px 7px;border-radius:5px;margin-left:8px}.table-heading p{font-size:12px}.filters{display:flex;gap:16px;padding:0 22px 20px}.filters label{font-size:12px;color:var(--muted)}.search-label{flex:1}.filters select{min-width:160px}table{border-collapse:collapse;width:100%;font-size:14px;text-align:left}th{background:#f6f8f7;font-size:12px;color:var(--muted);font-weight:550;white-space:nowrap}th,td{padding:14px 16px;border-bottom:1px solid #edf0ee}td p{font-size:12px;margin:3px 0 0}td strong{font-weight:600}.table-scroll{overflow-x:auto}.badge{font-size:12px;white-space:nowrap;padding:5px 9px;border-radius:5px;background:#edf0f3;color:#526475;font-weight:650}.badge.going{background:#e7f4ec;color:#226544}.badge.not_going,.badge.failed,.badge.wrong_number,.badge.dispatch_unknown{background:#fbecea;color:#9f3934}.badge.late,.badge.unclear,.badge.no_answer{background:#fff3d9;color:#88600e}.badge.calling{background:#e8efff;color:#385f98}.empty{text-align:center;padding:55px 20px}.empty-icon{font-size:32px;color:var(--green);margin-bottom:10px}.empty p{margin:10px 0 20px}dialog{border:1px solid var(--line);border-radius:12px;box-shadow:0 20px 70px #15382e33;padding:28px;max-width:680px;width:calc(100% - 32px);max-height:90vh;color:var(--ink)}dialog::backdrop{background:#102d2866}.dialog-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.dialog-top button{padding:5px 10px}dialog label{margin-top:18px}.download{display:inline-block;font-size:14px;margin-top:14px}.file-area{border:1px dashed #98b6aa;padding:20px;background:#f4f8f6;border-radius:7px}.file-area input{border:0;padding:10px 0;background:transparent}.file-area span{font-size:12px;color:var(--muted)}.checkbox-label{display:flex;gap:10px;align-items:flex-start;font-size:13px;font-weight:400}.checkbox-label input{flex-shrink:0}.notice{padding:12px 14px;background:#f3f6f5;border-radius:6px;font-size:13px;margin:16px 0;line-height:1.6}.dialog-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:22px}pre{white-space:pre-wrap;overflow-wrap:anywhere;font:13px/1.6 system-ui;background:#f0f4f2;padding:14px;border-radius:7px}#toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);max-width:90vw;background:#163f35;color:white;padding:15px 22px;border-radius:8px;box-shadow:0 5px 20px #0002;z-index:10;font-size:14px;white-space:pre-wrap}.alert-card{display:flex;gap:20px;justify-content:space-between;padding:22px;border:1px solid var(--line);background:white;border-radius:8px;margin:12px 0}.alert-card.acked{opacity:.65}.details-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:20px 0}.details-grid label{margin:0;color:var(--muted);font-size:12px}.details-grid p{font-size:15px;color:var(--ink);overflow-wrap:anywhere}.call-card{border-top:1px solid var(--line);padding:20px 0}.turn{padding:10px 12px;background:var(--bg);margin:8px 0;font-size:14px}.sim{display:flex;gap:8px;flex-wrap:wrap;margin-top:15px}.sim input{flex:1;min-width:200px}.audit-row{padding:18px 22px;border-bottom:1px solid var(--line);overflow-wrap:anywhere}#loginError{color:#a13c36}
@media(max-width:1100px){aside{width:190px;padding:25px 12px}main{margin-left:190px}.view{padding:28px 22px}header{padding:0 22px}.metrics{gap:8px}.metric{padding:14px 12px}.page-title h1{font-size:27px}.page-title .primary{max-width:190px}.toolbar{flex-wrap:wrap}}
@media(max-width:760px){aside{position:static;width:auto;padding:18px;border-right:0;border-bottom:1px solid var(--line)}.brand{padding:0}.sidebar-label,.side-bottom p{display:none}nav{display:flex;gap:6px;margin-top:18px}.nav{justify-content:center;padding:10px 6px;font-size:12px;margin:0}.nav b{display:none}.side-bottom{margin:14px 0 0;padding:0;display:flex;justify-content:space-between}.side-bottom button{font-size:12px}main{margin:0}header{height:50px;padding:0 18px}#userEmail{display:none}.view{padding:22px 16px}.page-title{align-items:flex-start;flex-direction:column}.page-title .primary{max-width:none}.metrics{grid-template-columns:repeat(2,1fr)}.metric:first-child{grid-column:span 2}.metric strong{font-size:28px;margin:4px 0}.toolbar{gap:12px}.toolbar .quiet{margin:0}.toolbar .muted{display:none}.filters{flex-direction:column}.schedule-bar{gap:12px}.schedule-bar button{min-width:130px}.table-heading{padding:18px 14px}.table-heading h2{font-size:16px}.login{grid-template-columns:1fr}.login-brand{min-height:200px;font-size:40px}.login form{padding:28px}.alert-card{flex-direction:column}.details-grid{grid-template-columns:1fr}}

textarea{font:inherit;display:block;width:100%;min-height:90px;resize:vertical;padding:10px 12px;margin-top:6px;border:1px solid #cbd4d3;border-radius:6px;color:var(--ink)}.crm-panel{margin-top:24px;padding:20px;background:#f4f8f6;border:1px solid var(--line);border-radius:8px}.crm-panel .details-grid label{font-size:14px;color:var(--ink)}.crm-panel label{margin-top:14px}.crm-panel select{width:100%}.crm-panel button{margin-top:10px}.case-summary{font-size:12px;max-width:230px;overflow-wrap:anywhere}.manual-dial{margin:20px 0}.dial-link{display:inline-block;font-size:14px;text-decoration:none;border-radius:6px;padding:10px 12px}.form-error{color:#a13c36;white-space:pre-wrap}.transfer{margin-top:22px;padding-top:16px;border-top:1px solid var(--line)}.transfer summary{cursor:pointer;font-size:14px;color:var(--green)}.crm-history{margin-top:24px}.history-event{border-left:3px solid #cadfd5;padding:12px 16px;margin:12px 0;background:#f8faf9;overflow-wrap:anywhere}.history-event strong{font-size:14px}.history-event p{white-space:pre-wrap}.filters{flex-wrap:wrap}.search-label{min-width:220px}#detailDialog{max-width:780px}

.voice-layout{display:grid;grid-template-columns:1fr 1fr;gap:20px}.voice-card{padding:24px}.voice-card:first-child{grid-column:span 2}.voice-card label{margin-top:16px}.voice-card button{margin-top:16px}.voice-card audio{display:block;width:100%;margin-top:16px}.voice-card textarea{min-height:140px}.voice-card pre{font-size:15px}@media(max-width:760px){.voice-layout{grid-template-columns:1fr}.voice-card:first-child{grid-column:auto}nav{flex-wrap:wrap}.nav{width:calc(50% - 3px)}}

.settings-card{max-width:900px;padding:28px}.settings-card h2{margin:28px 0 12px}.settings-card .details-grid label{font-size:14px;color:var(--ink)}.settings-card textarea{min-height:135px}.settings-card code{overflow-wrap:anywhere}.settings-card p{overflow-wrap:anywhere}

.column-picker{padding:16px 24px;border-top:1px solid #dbe5e1}.column-picker summary{cursor:pointer;font-weight:600}.column-picker #rosterColumns{display:flex;flex-wrap:wrap;gap:12px 24px;margin-top:16px}.column-picker p{font-size:13px;color:#637a72}#rosterTable [hidden]{display:none}#rosterTable td:last-child button{display:block;margin:4px 0;white-space:nowrap}

button.metric{text-align:left;cursor:pointer;color:inherit;font:inherit;min-width:0}button.metric:hover,button.metric:focus-visible{outline:2px solid #167364;outline-offset:2px}.metrics{grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}.badge.no_service{background:#e5eaf3;color:#354566}

.calling-controls{padding:24px;margin:24px 0}.calling-controls .schedule-bar{padding:12px 0;flex-wrap:wrap}.calling-controls summary{font-weight:700;cursor:pointer}.calling-controls li{margin:12px 0}.calling-controls button:disabled{opacity:.55;cursor:not-allowed}

#incomingDetail{max-width:980px;overflow-y:auto}#incomingDetail .dialog-top{position:sticky;top:-28px;background:white;z-index:1;padding:12px 0;border-bottom:1px solid var(--line)}#incomingDetail textarea{min-height:65px}#incomingDetail fieldset{border:0;padding:0}#incomingDetail h3{margin-top:24px}#incomingDetail .details-grid label{color:var(--ink);font-size:14px}

.incoming-tabs{display:flex;gap:8px;flex-wrap:wrap;margin:12px 0}.incoming-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px 16px}.incoming-grid label{margin:0!important;font-size:13px}.incoming-grid input,.incoming-grid select{padding:7px 9px}.incoming-grid textarea{min-height:54px!important;margin-top:5px}.incoming-auto-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;background:#f3f6f5;padding:12px;margin:12px 0;font-size:12px}.incoming-auto{font-size:13px;padding-top:5px}.incoming-assignment{padding:10px 0}.incoming-assignment summary{cursor:pointer}.incoming-assignment #incomingMemberOptions{display:flex;gap:14px;flex-wrap:wrap}.incoming-save{position:sticky;bottom:-28px;background:white;padding:10px 0;display:flex;justify-content:space-between;gap:12px;border-top:1px solid var(--line)}#incomingDetail{max-width:1120px;padding:20px}#incomingDetail .dialog-top{top:-20px;padding:8px 0}#incomingDetail .incoming-save{bottom:-20px}#incomingSaveError,#incomingCommentError{color:#9f3934}@media(max-width:800px){.incoming-grid,.incoming-auto-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:480px){.incoming-grid,.incoming-auto-grid{grid-template-columns:1fr}}

/* Incoming workspace: grouped editorial layout, restrained controls. */
#incoming .incoming-tabs{border-bottom:1px solid var(--line);gap:24px;margin:8px 0 18px}#incoming .incoming-tabs button,#incomingDetail .incoming-tabs button{border:0;border-radius:0;background:transparent;color:var(--muted);padding:12px 2px;border-bottom:2px solid transparent}#incoming .incoming-tabs button.primary,#incomingDetail .incoming-tabs button.primary{color:var(--green);border-bottom-color:var(--green)}#incomingDetail .incoming-tabs{gap:24px;border-bottom:1px solid var(--line);margin-bottom:4px}#incomingDetail .dialog-top h2{font-size:22px;letter-spacing:-.4px}#incomingDetail .dialog-top p{margin-top:4px}#incomingDetail .incoming-section{display:grid;grid-template-columns:175px minmax(0,1fr);gap:24px;border-bottom:1px solid #edf0ee;padding:20px 0}#incomingDetail .incoming-section-title h3{font-size:14px;margin:3px 0 6px}#incomingDetail .incoming-section-title p{font-size:12px;line-height:1.5;max-width:150px}#incomingDetail .incoming-section-fields{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px 16px}#incomingDetail .incoming-section-fields label{font-size:12px;margin:0;color:var(--muted)}#incomingDetail .incoming-section-fields input,#incomingDetail .incoming-section-fields select,#incomingDetail .incoming-section-fields textarea{font-size:14px;border:0;border-bottom:1px solid #cbd4d3;border-radius:0;background:#fafcfb;padding:8px 5px;min-height:0;margin-top:3px}#incomingDetail .incoming-section-fields textarea{height:58px;min-height:58px!important}#incomingDetail .incoming-section-fields input:focus,#incomingDetail .incoming-section-fields select:focus,#incomingDetail .incoming-section-fields textarea:focus{outline:2px solid #bad7cc;outline-offset:1px;background:white}#incomingDetail .incoming-auto{align-self:center}#incomingDetail .incoming-auto p{font-size:12px;color:var(--green)}#incomingDetail .incoming-auto-grid{background:transparent;border-bottom:1px solid var(--line);padding:12px 0;margin:0}#incomingDetail .incoming-auto-grid strong{font-weight:500;color:var(--muted)}#incomingDetail .incoming-auto-grid p{font-size:12px;color:var(--ink)}#incomingDetail .audit-row{padding:12px 0}#incomingDetail .incoming-save{align-items:center}#incomingDetail .incoming-save button{min-width:130px}#incomingSummary{background:transparent;padding:0;margin:12px 0 20px}#incoming .settings-card{max-width:none}#incoming .page-title{margin-bottom:14px}@media(max-width:900px){#incomingDetail .incoming-section{grid-template-columns:130px minmax(0,1fr);gap:16px}#incomingDetail .incoming-section-fields{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:600px){#incomingDetail .incoming-section{grid-template-columns:1fr;gap:10px}#incomingDetail .incoming-section-title p{max-width:none}#incomingDetail .incoming-section-fields{grid-template-columns:1fr 1fr}}

#incomingFilters{display:grid;grid-template-columns:2fr 1fr;gap:10px 18px;margin-bottom:20px}#incomingFilters>.details-grid{grid-column:1/-1;grid-template-columns:1fr 1fr 1fr auto;gap:14px;align-items:end;margin:0}#incomingFilters label{font-size:12px;color:var(--muted)}#incomingFilters input:not([type=checkbox]),#incomingFilters select{padding:7px 9px;font-size:14px}#incomingFilters .checkbox-label{align-items:center}#incomingCreateTools{padding:12px 16px;margin-bottom:16px}#incomingCreateTools summary{font-size:14px;cursor:pointer}#incomingCreate{display:grid;grid-template-columns:1fr 1fr 1fr auto;gap:12px;align-items:end;margin:14px 0}@media(max-width:650px){#incomingFilters,#incomingFilters>.details-grid,#incomingCreate{grid-template-columns:1fr 1fr}}

.history-text{white-space:pre-wrap;color:var(--ink);line-height:1.6}.history-meta{display:flex;justify-content:space-between;gap:12px;font-size:13px}.history-meta span{color:var(--muted);font-size:12px}.current-requirement{border-left:3px solid var(--green);padding:0 16px;margin:20px 0}.incoming-other{margin-top:20px;font-size:13px}.incoming-other summary{cursor:pointer;color:var(--muted)}#incomingNoteList small{color:var(--green)}

/* Shared compact operations style for attendance and future modules. */
#attendance .page-title{margin-bottom:18px}#attendance h1{font-size:27px}#attendance .metrics{gap:0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin:18px 0;background:white}#attendance .metric{border:0;border-radius:0;border-right:1px solid var(--line);padding:12px 16px;background:transparent}#attendance .metric:last-child{border-right:0}#attendance .metric strong{font-size:27px;margin:3px 0}#attendance .metric>span:last-child{font-size:11px}#attendance .toolbar{gap:14px;margin-bottom:12px;flex-wrap:wrap}#attendance .filters{gap:12px}#attendance .filters input,#attendance .filters select{padding:7px 9px}#rosterTable td,#rosterTable th{padding:10px 12px}#rosterTable td{font-size:13px}#rosterTable button{padding:7px 10px;font-size:12px}#detailDialog{max-width:1000px}#detailDialog .details-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;padding:12px 0;border-bottom:1px solid var(--line)}#detailDialog .details-grid p{font-size:14px;margin:3px 0}#detailDialog label{margin-top:8px}#detailDialog input,#detailDialog select{padding:7px 9px}#detailDialog .crm-panel{padding:16px 0;border-radius:0;border:0;border-top:1px solid var(--line)}@media(max-width:650px){#detailDialog .details-grid{grid-template-columns:1fr 1fr}}

#incomingFilters{grid-template-columns:minmax(180px,1.3fr) repeat(3,minmax(130px,1fr))}#incomingFilters>.details-grid{grid-column:1/-1}#incomingFilters .checkbox-label{grid-column:span 2}.incoming-gender-row{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin:12px 0}.incoming-gender-row label{font-size:12px}.incoming-gender-row select{padding:7px;border-radius:0;border:0;border-bottom:1px solid var(--line)}.outcome{display:inline-block;padding:3px 7px;border-radius:4px;font-size:12px}.outcome-booked{background:#e5f2e9;color:#216443}.outcome-cancelled,.outcome-not-booked{background:#fbe8e7;color:#a43a33}.outcome-rate-issues,.outcome-advance-issues{background:#fff1d5;color:#835a10}.outcome-follow-up{background:#e6eefb;color:#305e99}.whatsapp-link{color:#167b4d;font-size:12px;white-space:nowrap}.password-control{display:flex;align-items:center;gap:5px}.password-control input{min-width:0}.password-control button{white-space:nowrap}#incomingRawExport{margin-left:auto;align-self:center;font-size:13px}@media(max-width:650px){#incomingFilters{grid-template-columns:1fr 1fr}}

/* Compact team administration, consistent with Incoming calls. */
#users .voice-layout{display:block}#users .voice-card{padding:0;border:0;border-radius:0;background:transparent}#users .voice-card h2{padding:12px 0}#usersList{background:white;border-top:1px solid var(--line);margin:8px 0 24px}#usersList td{padding:12px 16px}#usersList button{margin:0}#users .user-access-guide{max-width:1000px;margin:0 0 20px;line-height:1.7}#userForm{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px 24px;max-width:1050px;border-top:1px solid var(--line)!important;padding:18px 0!important}#userForm>label{margin:0}#userForm fieldset{border:0;padding:8px 0;margin:0;border-top:1px solid var(--line)}#userForm fieldset label{display:inline-flex;align-items:center;gap:7px;margin:8px 14px 0 0;font-size:13px}#userForm legend{font-size:13px;font-weight:650;padding:0}#userForm>.user-editor-heading,#userForm>p,#userPermissions{grid-column:1/-1}.user-editor-heading{display:flex;align-items:center;justify-content:space-between}#userForm .notice{margin:0}#userForm>button{justify-self:start;margin:0}#userPermissions{display:grid;grid-template-columns:1fr 1fr;gap:10px}.date-shortcuts{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.latest-comment{max-width:280px;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden;white-space:pre-wrap;color:var(--ink)}.case-access{font-size:12px;margin:8px 0 14px}#exportDialog{max-width:540px}#exportDialog label{margin:14px 0}#exportDialog .dialog-actions{margin-top:16px}@media(max-width:700px){#userForm{grid-template-columns:1fr}#userPermissions{grid-template-columns:1fr}.filters{flex-wrap:wrap}}

.recording-upload{border-top:1px solid var(--line);padding:14px 0;margin:14px 0}.recording-upload summary{cursor:pointer;font-weight:650}.recording-upload form{display:grid;grid-template-columns:1fr 1fr;gap:12px}.recording-upload button{justify-self:start}.recording-upload form p{grid-column:1/-1}
.cg-filters,.cg-fields{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px 20px}.cg-filters{grid-template-columns:repeat(4,minmax(0,1fr));margin:20px 0}.cg-fields{margin:18px 0}.cg-fields dd{margin:4px 0;white-space:pre-wrap}.cg-fields dt{color:var(--muted);font-size:13px}.cg-members{display:flex;gap:18px;flex-wrap:wrap;margin:12px 0}.cg-pager{display:flex;align-items:center;justify-content:center;gap:20px;margin:18px}#caregivers table td{padding:12px}#caregivers table p{margin:5px 0}#cgDetail,#cgBookingDetail{width:min(1050px,94vw);max-height:90vh;overflow:auto}#cgManagement details{padding:12px 0;border-bottom:1px solid #dce7e4}#cgAllocate{display:grid;grid-template-columns:1fr 1fr;gap:12px}#cgAllocate textarea{min-height:60px}@media(max-width:760px){.cg-filters,.cg-fields{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:480px){.cg-filters,.cg-fields,#cgAllocate{grid-template-columns:1fr}}

#cgDetail fieldset{border:0;padding:0;margin:0}#cgDetail .cg-fields{margin:12px 0;gap:12px 18px}#cgDetail label{font-size:13px;margin:0}#cgDetail input:not([type=checkbox]),#cgDetail select,#cgDetail textarea{padding:9px 10px;border:0;border-bottom:1px solid var(--line);border-radius:0;background:#f7faf9;min-height:38px}#cgDetail textarea{min-height:64px}.cg-section{border-top:1px solid var(--line);padding:14px 0}.cg-section h3{margin:0;font-size:15px}.cg-multi{grid-column:1/-1;font-size:13px}.cg-multi>span{display:block;color:var(--muted);font-weight:600;margin-bottom:7px}.cg-multi>div{display:flex;flex-wrap:wrap;gap:8px 16px}.cg-multi label{display:inline-flex;align-items:center;gap:6px}.cg-multi input{width:16px;height:16px;margin:0}.cg-save{position:sticky;bottom:0;background:white;display:flex;align-items:center;justify-content:flex-end;gap:16px;padding:12px 0;border-top:1px solid var(--line)}.cg-review{background:#fff5df;padding:10px 14px;margin:12px 0}.cg-review-flag{display:block;color:#8a5800}.cg-status{font-weight:600}.cg-blocked{color:#b53b32}#caregivers .cg-filters input,#caregivers .cg-filters select{padding:9px 10px;min-height:38px}#caregivers .cg-filters label{margin:0;font-size:13px}

/* Sidebar remains reachable on short screens and browser zoom. */
aside{max-height:100dvh;overflow-y:auto;overscroll-behavior:contain}aside>nav,aside>.brand,aside>.sidebar-label,aside>.side-bottom{flex-shrink:0}
@media(max-width:760px){aside{max-height:70dvh;overflow-y:auto}}
.booking-summary{padding:1rem;background:var(--surface,#f4f8f7);border:1px solid #dbe7e3;border-radius:12px;margin:1rem 0}.booking-summary h4{margin:0 0 .5rem}.summary-sections{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1rem 1.5rem}.summary-sections h5{font-size:1rem;margin:.5rem 0}.summary-sections ul{padding-left:1.2rem;margin:.4rem 0}.summary-sections li{margin:.35rem 0}.booking-summary .muted,.booking-summary small{color:#526c63}@media(max-width:760px){.summary-sections{grid-template-columns:1fr}}

/* Clear, compact detail panels; long care notes use the available width. */
#cgBookingDetail{max-width:1050px}
#cgBookingDetail .dialog-top,#cgDetail .dialog-top{position:sticky;top:-28px;z-index:2;background:white;padding:14px 0;border-bottom:1px solid var(--line);gap:16px}
.dialog-top h2{overflow-wrap:anywhere}.dialog-top button{flex-shrink:0}
.patient-details{background:#f7faf9;border:1px solid var(--line);border-radius:10px;padding:18px;gap:18px 24px}
.cg-fields>*{min-width:0}.patient-wide{grid-column:1/-1}
.patient-details dd{font-size:15px;line-height:1.65;overflow-wrap:anywhere;margin:5px 0 0}
.patient-details .patient-wide{border-top:1px solid var(--line);padding-top:14px}
.patient-details dt{font-weight:650}.patient-details dd.muted{font-size:14px;color:var(--muted)}
.booking-heading{font-size:17px;margin:24px 0 10px}
.booking-team{border:1px solid var(--line);border-radius:10px;background:#f7faf9;padding:16px;margin:22px 0}
.booking-team summary{cursor:pointer;font-weight:650}
.cg-members label{display:flex;align-items:center;gap:8px;margin:4px 0;padding:8px 12px;background:white;border:1px solid var(--line);border-radius:7px}
#cgAllocate{padding:16px;border:1px solid var(--line);border-radius:10px;margin-top:16px}
#cgAllocate label{margin-top:0}#cgAllocate .allocation-hint{grid-column:1/-1;margin:0;font-size:13px}
#cgAllocate button{justify-self:start}
#cgPatientForm{padding:16px;border:1px solid var(--line);border-radius:10px;margin-top:14px}
#cgBookingDetail>section{border-top:1px solid var(--line);margin-top:22px;padding-top:12px}
#cgBookingDetail>section>h3{font-size:17px}
#cgBookingDetail .audit-row{padding:14px 0}
dialog summary{cursor:pointer}dialog textarea{line-height:1.6}
dialog{overscroll-behavior:contain;scroll-padding-top:70px}
@media(max-width:600px){#cgBookingDetail,#cgDetail{padding:18px;width:calc(100% - 16px);max-height:94dvh}#cgBookingDetail .dialog-top,#cgDetail .dialog-top{top:-18px}.patient-details{grid-template-columns:1fr 1fr;padding:14px;gap:14px}.cg-members{gap:8px}#cgAllocate{grid-template-columns:1fr}.booking-team{padding:12px}}

.allocation-update{padding:14px 0;border-bottom:1px solid var(--line)}.allocation-update .history-text{color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere;margin:6px 0}.allocation-update small{color:var(--muted)}
/* Caregiver work hub */
#cgWorkDialog{width:min(1100px,96vw);max-height:92dvh;overflow:auto;padding:24px;border:1px solid #d9e5e1;border-radius:18px;color:#193d35}
#cgWorkDialog .dialog-top{position:sticky;top:-24px;background:white;z-index:3;padding:18px 0;border-bottom:1px solid #dce8e3}
.cg-toolbar{display:flex;gap:12px;flex-wrap:wrap;margin:16px 0}.cg-toolbar a{display:inline-flex;align-items:center;text-decoration:none}
.work-card{display:flex;justify-content:space-between;gap:20px;background:white;border:1px solid #dce8e3;border-radius:12px;padding:20px;margin:12px 0}.work-card h3{margin:6px 0}.work-card p{margin:8px 0}.work-card>div:last-child{display:flex;gap:12px;align-items:center;flex-wrap:wrap}
.work-kind{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:#447367;font-weight:700}.work-requirement{display:flex;flex-wrap:wrap;gap:24px;padding:18px;background:#eaf4ef;border-radius:12px;margin:16px 0}.work-requirement div{display:flex;flex-direction:column;gap:5px}.work-requirement small{color:#527169}.work-requirement strong{font-size:18px}
#cwCreate fieldset{border:1px solid #dce8e3;border-radius:12px;padding:18px;margin:16px 0}#cwCreate legend{padding:0 8px;font-weight:700}#cwPrompt,.history-text{white-space:pre-wrap;overflow-wrap:anywhere}#cwRows td{vertical-align:top;min-width:150px}#cwRows input,#cwRows select{margin:6px 0}#cwRows p{max-width:400px;white-space:pre-wrap;overflow-wrap:anywhere}.cg-tags{display:flex;gap:6px;flex-wrap:wrap;margin:8px 0}
#cgDetail fieldset{border:0;padding:0}#cgDetail .audit-row{padding:14px 0}#cgDetail .audit-row p{margin:6px 0}#cgWorkPane,#cgStatsPane,#cgNoticesPane{padding-top:20px}.empty-state{padding:32px;background:#fff;border:1px dashed #aac7bd;border-radius:12px}
@media(max-width:650px){#cgWorkDialog{padding:16px}.work-card{flex-direction:column}.work-requirement{gap:16px}.cg-toolbar>*{width:100%}.incoming-tabs{overflow-x:auto;flex-wrap:nowrap}.incoming-tabs button{white-space:nowrap}}

#cgWorkDialog{max-width:min(1100px,96vw)}#cwVoice button{margin:10px 8px 10px 0}#cwVoice audio{display:block;width:100%;margin:12px 0}

.cg-filter-multi>span{display:block;font-weight:600;margin-bottom:8px}.cg-filter-multi details{position:relative;border:1px solid #cbd8d5;border-radius:10px;background:white;padding:12px}.cg-filter-multi summary{cursor:pointer;max-width:100%;overflow-wrap:anywhere}.cg-multi-options{max-height:220px;overflow:auto;margin-top:10px}.cg-multi-options label{display:flex;align-items:center;gap:10px;padding:8px}.cg-multi-options label[hidden]{display:none}.cg-multi-options input{width:auto}.cg-multi-search{width:100%;margin-top:10px}

/* Compact booking work panel */
#cgWorkDialog{padding:20px;max-height:94dvh;width:min(1200px,96vw)}
#cgWorkDialog .dialog-top{position:sticky;top:-20px;background:white;z-index:4;padding:12px 0;border-bottom:1px solid var(--line)}
#cgWorkDialog .cg-section{margin:10px 0;padding:10px 14px}#cgWorkDialog summary{cursor:pointer;font-weight:650}
#cgWorkDialog .work-requirement{padding:12px;margin:12px 0;gap:12px}#cgWorkDialog .work-requirement strong{font-size:16px}
.cw-toolbar{display:grid;grid-template-columns:1.3fr 1fr 1fr auto 1fr;gap:10px;align-items:end;padding:12px 0}
#cgWorkDialog td{padding:12px 10px;vertical-align:top}#cgWorkDialog td:first-child{width:20%}#cgWorkDialog td:nth-child(2){width:21%}#cgWorkDialog td:nth-child(3){width:49%}
#cgWorkDialog td p{margin:4px 0;white-space:pre-wrap;overflow-wrap:anywhere;color:var(--ink)}
#cgWorkDialog td select{padding:7px;margin:5px 0}#cgWorkDialog td textarea{width:100%;padding:8px;font:inherit;border:1px solid var(--line);border-radius:7px;resize:vertical;min-height:54px}
#cgWorkDialog [data-save-message]{font-size:12px;font-weight:600}#cwUpdatedSection{margin-top:18px;border-top:1px solid var(--line);padding-top:14px}
@media(max-width:800px){.cw-toolbar{grid-template-columns:1fr 1fr}#cgWorkDialog .table-scroll{overflow-x:auto}#cgWorkDialog table{min-width:700px}}

.cw-header-actions{display:flex;gap:8px;align-items:center;flex-shrink:0}@media(max-width:480px){.cw-header-actions button{padding:9px 12px}}

.cw-edit{margin-top:10px}.cw-edit>summary{color:var(--green);font-weight:650;cursor:pointer}.cw-duration,.cw-report-range{display:flex;gap:12px;align-items:end;flex-wrap:wrap}.cw-duration{margin:10px 0}.cw-duration>span{width:100%;font-size:13px}.cw-duration label{margin:0;max-width:110px}.cw-duration input{width:100%}.cw-call-restriction{margin:8px 0;color:#815b18}.work-card>div:last-child{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.cw-report-range{margin:16px 0}.cw-report-range label{margin:0}#cgWorkDialog td{vertical-align:top;padding-top:14px;padding-bottom:14px}

.duty-card{align-items:center;gap:20px;padding:20px!important}.duty-card h3{margin:0 0 8px}.duty-card p{margin:8px 0}.duty-card button{align-self:center;flex-shrink:0;padding:12px 18px}.profile-state-dialog{max-width:560px}.profile-state-actions{display:flex;gap:12px;flex-wrap:wrap}

.manual-report-page{max-width:1400px;margin:32px auto;padding:0 24px}.manual-report-link{display:inline-block;font-size:13px;margin-left:8px;white-space:nowrap}.manual-report-page table{width:100%}

.cw-caller-links{margin-top:.45rem}.cw-result-tags{display:flex;flex-wrap:wrap;gap:.4rem;max-width:330px}.cw-result-tag{display:inline-flex;align-items:center;gap:.5rem;padding:.3rem .55rem;background:#eaf3ef;border-radius:6px;font-size:.85rem;white-space:nowrap}.cw-result-tag strong{background:white;border-radius:4px;padding:0 .3rem}.cw-pending-link{background:none;border:0;padding:.25rem 0;color:#176f5d;text-decoration:underline;font-size:inherit;cursor:pointer}#cgPendingDialog{width:min(1000px,94vw)}

.cw-staff-scroll{max-height:70vh;overflow:auto}.cw-staff-table{width:100%;font-variant-numeric:tabular-nums}.cw-staff-table thead th{position:sticky;top:0;background:#f0f5f3;z-index:1;white-space:normal}.cw-staff-table td,.cw-staff-table th{padding:.8rem .65rem}.cw-staff-table td:nth-child(3),.cw-staff-table td:nth-child(4),.cw-staff-table td:nth-child(5),.cw-staff-table th:nth-child(3),.cw-staff-table th:nth-child(4),.cw-staff-table th:nth-child(5){text-align:right;white-space:nowrap}.cw-staff-table td:first-child{min-width:130px}.cw-staff-table .cw-result-tags{min-width:220px;max-width:300px}.cw-report-scope{font-size:.85rem;color:#587168}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}

.cw-connections summary{display:flex;align-items:center;justify-content:space-between;gap:.7rem;cursor:pointer;list-style:none}.cw-connections summary::-webkit-details-marker{display:none}.cw-connection-counts{display:grid;grid-template-columns:1fr;gap:.2rem;min-width:145px}.cw-connection-counts>span{display:flex;justify-content:space-between;gap:1rem}.cw-connection-counts small{color:#587168}.cw-outcome-arrow{font-size:1.2rem}.cw-connections[open] .cw-outcome-arrow{transform:rotate(90deg)}.cw-connections .cw-result-tags{margin-top:.7rem}.cw-connections summary:focus-visible{outline:2px solid #176f5d;outline-offset:4px}

/* Caregiver engine: compact navigation and popover filters keep results close. */
#caregivers .page-title{margin-bottom:14px;align-items:center}#caregivers .page-title h1{font-size:26px;margin-bottom:5px}#caregivers .page-title p{font-size:14px;margin:0}#caregivers .incoming-tabs{display:flex;gap:6px;flex-wrap:wrap;padding:8px;background:#eaf3ef;border-radius:12px;margin-bottom:16px}#caregivers .incoming-tabs button{font-size:13px;padding:9px 12px;min-height:38px;border-radius:8px}#caregivers .cg-filters{margin:12px 0;gap:10px 14px}#caregivers .cg-filter-multi details{padding:9px 10px}#caregivers .cg-filter-multi details[open]{z-index:12}#caregivers .cg-filter-multi details[open] .cg-multi-options{position:absolute;left:0;right:0;top:100%;background:white;border:1px solid var(--line);border-radius:8px;padding:6px;margin-top:4px;max-height:230px;box-shadow:0 8px 20px #173e2e20}#caregivers .cg-filter-multi details[open]:has(.cg-multi-search) .cg-multi-options{top:calc(100% + 44px)}#caregivers .cg-filter-multi details[open] .cg-multi-search{position:absolute;top:100%;left:0;z-index:1;background:white;margin-top:4px}#caregivers .cg-toolbar{margin:10px 0}#cgCount{font-weight:600;color:var(--green)}.cw-completed-lock{font-size:13px;color:var(--muted);padding:10px}#caregivers .work-card{padding:18px 20px;gap:16px}#caregivers .work-card h3{margin:6px 0;font-size:19px}#caregivers .work-card p{margin:6px 0;font-size:14px}@media(max-width:650px){#caregivers .incoming-tabs{flex-wrap:nowrap;overflow-x:auto}#caregivers .incoming-tabs button{flex:none}#caregivers .page-title h1{font-size:23px}}

/* Profile validation feedback stays visible beside correction controls. */
.cg-error-summary{color:#b42318!important;background:#fff1f0;border:1px solid #fda29b;border-left:4px solid #d92d20;padding:12px 14px;border-radius:8px;font-weight:600;}
#cgError,.profile-state-dialog [data-error],#cgWorkDialog [role="alert"]{color:#b42318;font-weight:600;}
.cg-missing-field{color:#b42318!important;}
.cg-missing-field input,.cg-missing-field select{border:2px solid #d92d20!important;background:#fff7f6!important;}

.cg-required-label{color:#b42318!important;font-weight:600;}
.cg-required-label textarea{border:2px solid #d92d20;}

.cg-required-star{color:#b42318;font-weight:700}

#incomingCreate{grid-template-columns:minmax(180px,1fr) minmax(220px,1.4fr) minmax(180px,1fr) minmax(180px,1fr) auto;align-items:start}#incomingCreateError{color:#b42318;grid-column:1/-1}#incomingCreate small{display:block;color:#627873;font-size:.85rem;font-weight:400;margin-top:5px}@media(max-width:1000px){#incomingCreate{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:600px){#incomingCreate{grid-template-columns:1fr}}

#incomingCreate>button{margin-top:25px}@media(max-width:1000px){#incomingCreate>button{margin-top:0}}

.cg-maintenance{border:1px solid #d6e6e2;border-radius:8px;padding:10px 14px;margin:12px 0;font-size:13px}.cg-maintenance summary{cursor:pointer;font-weight:600}

/* Keep current actions ahead of compact, expandable histories. */
.flow-disclosure{border:1px solid var(--line);border-radius:8px;margin:10px 0;padding:10px 12px;background:white}
.flow-disclosure>summary{font-size:14px;font-weight:650;line-height:1.5;cursor:pointer}
.flow-disclosure[open]>summary{margin-bottom:10px}.history-scroll{max-height:none;overflow:visible}
#cgBookingDetail .allocation-update,#cgBookingDetail .audit-row,#cgDetail .audit-row{padding:9px 0;font-size:14px}
#cgBookingDetail .allocation-update p,#cgDetail .audit-row p{margin:4px 0;font-size:13px;line-height:1.45}
#cgBookingDetail .allocation-update small,#cgDetail .audit-row small{font-size:12px}
.booking-overview{background:#edf6f2;border-radius:8px;padding:10px 12px;margin:10px 0}
.booking-overview p{margin:3px 0;font-size:13px}.booking-requirement{font-weight:650}
.booking-current-work>h3{font-size:16px;margin:12px 0 8px}
#cgBookingDetail #cgAllocate{margin:0;padding:12px;background:#f8fbfa;border:1px solid var(--line);border-radius:8px;gap:10px 14px}
#cgBookingDetail #cgAllocate label{margin:0;font-size:13px}#cgBookingDetail #cgAllocate textarea{min-height:48px}
#cgBookingDetail #cgBookingWork{padding:10px 0}#cgBookingDetail #cgBookingWork h3{font-size:14px}
#cgDetail .cg-fields{gap:8px 14px;margin:8px 0}#cgDetail .cg-section{padding:10px 0}
#cgDetail .cg-error-summary{padding:10px 12px;margin:10px 0;font-size:13px}#cgDetail .cg-error-summary p{font-size:12px;margin:5px 0;line-height:1.45}
#incomingDetail .incoming-section{padding:12px 0;gap:16px}#incomingDetail h3{margin-top:14px}
#caregivers .work-card{padding:12px 14px;margin:8px 0;gap:12px}#caregivers .work-card h3{font-size:16px;margin:3px 0}#caregivers .work-card p{font-size:13px;margin:3px 0}
.view{padding:24px 28px}.page-title{margin-bottom:18px}
@media(max-width:600px){.view{padding:18px 14px}.history-scroll{max-height:none}.booking-current-work #cgAllocate{grid-template-columns:1fr}.flow-disclosure{padding:9px 10px}}

#cgBookingWorkRows{max-height:none;overflow:visible}#cgBookingDetail .booking-current-work{border:0;padding:0}#cgBookingDetail .booking-current-work>h3{margin:10px 0 8px}

/* One vertical scroll surface per dialog; nested lists must not trap the wheel. */
dialog{overflow-y:auto;overflow-x:hidden;scrollbar-gutter:stable;scroll-padding-bottom:90px}dialog .table-scroll{max-height:none;overflow-y:visible}dialog .flow-disclosure{overflow:visible}dialog .flow-disclosure>summary{position:static}dialog .cg-multi-options{overscroll-behavior-y:auto}

.auto-call-brief{max-width:30rem;margin:.4rem 0;white-space:normal;line-height:1.45}.auto-call-brief strong{font-size:.8rem;color:var(--muted,#627a73)}.review-flag{display:block;margin:.5rem 0;padding:.35rem .6rem;background:#fff4df;color:#854b00;border:1px solid #e8c275;border-radius:.4rem;font-size:.8rem;font-weight:700}.transcript-review{border-color:#e8c275;background:#fffaf0}

.caller-attendance-bar{display:flex;gap:.7rem;align-items:center;flex-wrap:wrap;padding:.7rem 1.5rem;background:#edf6f3}.caller-idle{background:#fff1d6!important;color:#784700}#callerAttendanceDialog{width:min(1150px,94vw);max-height:90vh;overflow:auto}#callerAttendanceDialog .table-scroll{overflow-x:auto}#callerAttendanceDialog table{min-width:850px}

.incoming-metrics{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin:16px 0}.incoming-metric{background:#e7f3ee;border:1px solid #d4e5df;border-radius:12px;padding:16px}.incoming-metric span{display:block;color:#607970;font-size:.9rem}.incoming-metric strong{display:block;font-size:1.6rem;margin-top:6px}.incoming-metrics>p{grid-column:1/-1;color:#607970;font-size:.85rem;margin:0}@media(max-width:700px){.incoming-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}}

.cg-blank-limit{max-width:280px;margin-top:12px}.cg-blank-limit select{margin-top:6px}

.family-patient-card{border:1px solid #d4e5df;border-radius:12px;padding:16px;margin:12px 0;background:#fafcfb}.family-patient-card h4{margin:0 0 12px}.family-patient-card .cg-fields{grid-template-columns:repeat(2,minmax(0,1fr))}@media(max-width:650px){.family-patient-card .cg-fields{grid-template-columns:1fr}}

.service-closure-dialog{width:min(1000px,94vw)}.closure-report-controls{display:flex;gap:20px;padding:18px;flex-wrap:wrap}.closure-report-controls label{min-width:220px}.service-closure-dialog .cg-fields{grid-template-columns:repeat(3,minmax(0,1fr))}@media(max-width:700px){.service-closure-dialog .cg-fields{grid-template-columns:1fr}}

/* Compact patient entry keeps all existing fields editable. */
#incomingDetail #incomingBookingFields{display:block;padding:12px 0}
#incomingBookingFields .incoming-section-title{display:flex;align-items:baseline;gap:16px;margin-bottom:8px}
#incomingBookingFields .incoming-section-title p{max-width:none;margin:0}
#incomingBookingFields .family-patient-card{padding:12px;margin:8px 0;background:#f8fbfa}
#incomingBookingFields .family-patient-card h4{font-size:14px;margin:0 0 8px}
#incomingBookingFields .cg-fields{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px 14px}
#incomingBookingFields label{font-size:12px;gap:4px;margin:0}
#incomingBookingFields input,#incomingBookingFields select,#incomingBookingFields textarea{padding:8px 10px;min-height:38px;font-size:14px;border-radius:7px}
#incomingBookingFields textarea{height:60px;min-height:60px}
#incomingBookingFields label:has(textarea){grid-column:span 2}
.service-report-filters{display:flex;gap:12px;align-items:end;flex-wrap:wrap;padding:14px;margin-bottom:14px}
.service-report-filters label{min-width:150px;margin:0}
.service-report-filters input,.service-report-filters select{padding:8px;font-size:14px;min-height:38px}
.service-report-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:16px 0}
.service-report-metrics article{padding:14px;background:#e8f3ee;border-radius:10px}
.service-report-metrics strong{display:block;font-size:26px;margin-top:6px}
.service-report-table td{max-width:240px;font-size:13px;padding:12px;white-space:normal}
@media(max-width:800px){#incomingBookingFields .cg-fields{grid-template-columns:repeat(2,minmax(0,1fr))}.service-report-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:480px){#incomingBookingFields .cg-fields{grid-template-columns:1fr}#incomingBookingFields label:has(textarea){grid-column:auto}}

.caller-break-dialog{max-width:520px;text-align:center;padding:36px}.caller-break-dialog h2{font-size:30px}.caller-break-dialog .primary{margin:18px auto;min-width:220px;font-size:20px;padding:18px}.caller-break-dialog::backdrop{background:rgba(20,55,45,.55)}

#dropBookings .service-report-table{table-layout:auto;min-width:0;width:100%}
#dropBookings .service-report-table td{vertical-align:top;padding:12px 14px;line-height:1.45;height:auto;min-height:0;max-width:210px}
#dropBookings .service-report-table td:nth-child(3),#dropBookings .service-report-table td:nth-child(4),#dropBookings .service-report-table td:nth-child(5){white-space:nowrap}
#dropBookings .service-report-table p{margin:4px 0}
#dropBookings .service-report-filters label{flex:1 1 160px;min-width:140px;max-width:240px}
#dropBookings .service-report-filters button{padding:9px 13px;min-height:38px;font-size:14px}
.drop-detail-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
.drop-detail-grid dt{font-size:12px;color:#627b71}.drop-detail-grid dd{margin:4px 0;white-space:pre-wrap;overflow-wrap:anywhere}
.incoming-metric{border:1px solid #d5e5df;text-align:left;cursor:pointer;color:inherit;background:#e8f3ee}.incoming-metric:hover{background:#d6eee3}
@media(max-width:700px){.drop-detail-grid{grid-template-columns:1fr 1fr}}

.admin-sync-alert{position:fixed;top:16px;right:16px;z-index:50;width:min(460px,calc(100vw - 32px));max-height:40vh;overflow:auto;padding:16px;background:#fff3f1;border:2px solid #b73529;border-radius:14px;box-shadow:0 6px 24px #0002;color:#75251d}.admin-sync-alert[hidden]{display:none}.admin-sync-alert p{margin:10px 0;font-size:14px}.admin-sync-alert small{display:block}.admin-sync-alert button{margin-top:10px}

.caller-idle-dialog{width:min(460px,calc(100vw - 32px));text-align:center;padding:32px;border:2px solid #c38b25;border-radius:20px}.caller-idle-dialog h2{font-size:32px}.caller-idle-dialog::backdrop{background:#142f2b99}.caller-idle-dialog button{font-size:20px;padding:16px 32px}

/* Work-list report: separate workflow status from system and caller timing. */
.cw-report-card{display:block;padding:20px;border-left:4px solid #18755f}
.cw-report-heading{display:flex;justify-content:space-between;align-items:start;gap:16px}.cw-report-status{display:inline-block;padding:8px 16px;border-radius:24px;font-weight:750;white-space:nowrap}.cw-report-status.is-open{background:#def4e7;color:#086333}.cw-report-status.is-complete{background:#e8edf1;color:#344e60}
.cw-report-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:16px 0}.cw-report-metrics>div{background:#f1f5f3;border:1px solid #dce8e3;border-radius:10px;padding:14px;display:flex;flex-direction:column;gap:7px;min-width:0}.cw-report-metrics span{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:#506b62}.cw-report-metrics strong{font-size:22px;line-height:1.3;overflow-wrap:anywhere;color:#153e32}.cw-report-metrics small{font-size:12px;line-height:1.5;color:#506b62}.cw-report-metrics .cw-metric-done{background:#eaf5ee;border-color:#b8dbca}.cw-report-metrics .cw-metric-open{background:#fff6e5;border-color:#ead4a2}.cw-report-metrics progress{width:100%;height:7px;accent-color:#18755f}.cw-report-footer{display:flex!important;justify-content:space-between;align-items:center;gap:12px;border-top:1px solid #dce8e3;padding-top:14px}.cw-report-footer>small{color:#506b62;font-size:12px}.cw-report-footer>div{display:flex;flex-wrap:wrap;gap:8px}
@media(max-width:1000px){.cw-report-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:650px){.cw-report-footer{align-items:start;flex-direction:column}.cw-report-metrics strong{font-size:19px}.cw-report-metrics>div{padding:11px}.cw-report-card{padding:14px}}

.cw-outcome-columns{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin:14px 0}.cw-outcome-columns>div{display:grid;grid-template-columns:1fr auto;gap:8px;background:#edf6f0;border:1px solid #bedacb;border-radius:10px;padding:14px}.cw-outcome-columns>div>span{font-weight:700}.cw-outcome-columns>div>strong{font-size:24px;color:#086333}.cw-outcome-columns small{grid-column:1/-1;line-height:1.5;color:#506b62}.cw-outcome-columns section{min-width:0;border:1px solid #bedacb;border-radius:10px;padding:12px}.cw-outcome-columns section h3{color:#086333}#cwOutcomeSections .cw-outcome-columns{grid-template-columns:1fr}@media(max-width:650px){.cw-outcome-columns{grid-template-columns:1fr}}

.cw-transfer-history{background:#f1f6fb;border:1px solid #c4d5e3;border-left:4px solid #447599}.cw-transfer-history h3{color:#254d69}.cw-transfer-history td{min-width:120px}.cw-transfer-history td.history-text{min-width:220px}.cw-transfer-summary{background:#f1f6fb;padding:10px 12px;border-radius:8px;color:#254d69!important}

/* Shared report cards also appear inside customer dialogs. */
.cw-report-card{container-type:inline-size;min-width:0;max-width:100%}.cw-report-card>*,.cw-report-heading>div,.cw-report-footer>div{min-width:0}.cw-report-card p,.cw-report-card small{overflow-wrap:anywhere}.cw-report-card h3{font-size:19px;margin:6px 0}.cw-report-card .cw-report-metrics strong{word-break:normal;overflow-wrap:normal}.cw-report-card .cw-report-metrics strong:first-letter{text-transform:none}.cw-report-card .cw-report-metrics>div:first-child strong{overflow-wrap:anywhere}.cw-report-heading h3{overflow-wrap:break-word}.cw-report-card .cw-outcome-columns>div{min-width:0}
@container(max-width:700px){.cw-report-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.cw-report-footer{flex-wrap:wrap}}
@container(max-width:390px){.cw-report-metrics,.cw-outcome-columns{grid-template-columns:1fr}.cw-report-heading{flex-wrap:wrap}.cw-report-footer>div{width:100%}.cw-report-footer button{flex:1}}
@media(max-width:650px){dialog{width:calc(100vw - 16px);max-width:calc(100vw - 16px);max-height:94dvh;padding:16px}dialog .dialog-top{flex-wrap:wrap;gap:10px}#cgWorkDialog .dialog-top{top:-16px}.cw-header-actions{display:flex;flex-wrap:wrap;gap:8px;width:100%}.cw-header-actions button{flex:1;min-height:44px;padding:10px}.cw-toolbar{display:grid!important;grid-template-columns:1fr!important;gap:10px!important}.cw-toolbar label,.cw-toolbar input,.cw-toolbar select{min-width:0;width:100%}.work-requirement{gap:12px}.work-requirement>div{min-width:0;flex:1 1 120px}.table-scroll{max-width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}.cw-transfer-history{padding:12px}.cw-report-card{padding:14px}.cw-report-card button{min-height:44px}.cw-report-heading h3{font-size:18px}.cw-report-status{padding:6px 12px}.details-grid,.cg-fields{grid-template-columns:1fr!important}dialog input:not([type=checkbox]),dialog select,dialog textarea{font-size:16px;max-width:100%}#cgBookingDetail .dialog-top,#cgDetail .dialog-top{flex-wrap:wrap}}

.cw-completion-review{border:1px solid #e6c67e;background:#fff7e6;padding:16px}.cw-completion-review button{margin:8px 8px 0 0}.cw-call-group>summary{font-weight:700;color:#254d69;padding:10px 0}.cw-call-group[open]{background:#f8faf9}.cw-call-group .table-scroll{background:white}.checkbox-label{overflow-wrap:anywhere}dialog .checkbox-label{display:flex;align-items:flex-start;gap:10px;margin:14px 0}dialog .checkbox-label input{flex-shrink:0;margin-top:5px}

.cw-protocol-table{width:100%;table-layout:fixed}.cw-protocol-table th:nth-child(2),.cw-protocol-table td:nth-child(2){width:65px;text-align:center}.cw-protocol-table textarea{width:100%;min-width:0}.cw-protocol-table td{vertical-align:top;overflow-wrap:anywhere}.cw-protocol-table input[type=checkbox]{width:22px;height:22px}
.cw-protocol-table input[type=file]{width:100%;max-width:100%;min-width:0}.cw-protocol-table audio,[data-review-recordings] audio{width:100%;max-width:100%}.cw-protocol-table [data-recordings]{overflow-wrap:anywhere}
.cg-booking-filter-panel{background:#fff;border:1px solid #d4e4df;border-radius:14px;padding:20px;margin:16px 0}.cg-booking-filter-panel h2{margin:0}.cg-booking-filter-panel p{color:#607970}.cg-booking-filters{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.cg-booking-filters label{min-width:0}.cg-booking-filters input,.cg-booking-filters select{width:100%;min-width:0}.cg-booking-summary{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin:20px 0}.cg-booking-summary>div{background:white;border:1px solid #d4e4df;border-radius:10px;padding:14px}.cg-booking-summary small{display:block;color:#607970}.cg-booking-summary strong{display:block;font-size:26px;margin-top:6px}.cg-booking-table{width:100%}.cg-booking-table td{vertical-align:top;overflow-wrap:anywhere}.cg-booking-table td p{margin:7px 0;color:#607970}.cg-booking-actions{display:flex;flex-wrap:wrap;gap:8px}.cg-booking-actions button{white-space:normal}.cg-booking-state{display:inline-block;border-radius:20px;padding:6px 12px;font-weight:700;background:#edf1f4;color:#435969}.cg-booking-state.is-open{background:#dcf5e7;color:#086538}.cg-booking-state.is-filled{background:#e7f0ff;color:#2e5d97}@media(max-width:900px){.cg-booking-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.cg-booking-summary{grid-template-columns:repeat(3,minmax(0,1fr))}.cg-booking-table{min-width:850px}}@media(max-width:540px){.cg-booking-filters{grid-template-columns:minmax(0,1fr)}.cg-booking-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.cg-booking-filter-panel{padding:14px}.cg-booking-filter-panel .dialog-top{flex-wrap:wrap}.cg-booking-filter-panel .dialog-top p{margin:8px 0}.cg-booking-summary strong{font-size:23px}}

.leave-report-table{width:100%;min-width:1100px}.leave-report-table td{vertical-align:top;max-width:250px;overflow-wrap:anywhere}.leave-report-table p{margin:6px 0}.leave-report-table small{color:#607970}#leaveTracker .table-card{max-width:100%;min-width:0}#leaveTracker .table-scroll{max-width:100%;overflow-x:auto}#leaveTracker fieldset{min-width:0}
.incoming-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}.service-report-metrics{grid-template-columns:repeat(auto-fit,minmax(160px,1fr))}@media(max-width:700px){.incoming-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}}

.leave-dialog fieldset{border:0;padding:0;min-width:0}
.nav b.complaint-open-count{background:#b42318;color:white;border-radius:20px;min-width:24px;text-align:center}.recording-compact{margin-top:8px;min-width:180px;max-width:300px}.recording-compact small{display:block;white-space:normal}.recording-compact>div{display:flex;gap:5px;flex-wrap:wrap;margin-top:5px}.recording-compact .small{padding:5px 8px}.recording-error{color:#b42318;font-weight:700}#leaveTracker>.table-card{padding:20px}#leaveTracker .cg-booking-filters>.checkbox-label{display:flex;align-items:center;grid-column:1/-1;width:auto;gap:10px;white-space:normal;overflow-wrap:normal}#leaveTracker .checkbox-label input{width:18px;min-width:18px;margin:0}#leaveTracker .page-title>div:last-child{display:flex;gap:10px;flex-wrap:wrap}@media(max-width:650px){#leaveTracker .cg-booking-filters{grid-template-columns:1fr}#leaveTracker>.table-card{padding:14px}#leaveTracker .page-title{align-items:flex-start;flex-direction:column}}

.phone-login-times{padding:16px 20px;margin:12px 0;background:#e8f3ef;border:1px solid #c4ddd2;border-radius:10px}.phone-login-times p{margin:8px 0;overflow-wrap:anywhere}

.phone-login-times{max-height:240px;overflow:auto}
.optout-report{max-width:1100px}.optout-filters{display:grid;grid-template-columns:2fr 1.3fr 1fr 1fr;gap:14px}.optout-filters label{margin:0;min-width:0}.optout-toolbar,.optout-heading{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}.optout-toolbar{margin:16px 0}.optout-toolbar span{font-size:12px;color:var(--muted)}.optout-card{border:1px solid var(--line);border-radius:12px;padding:20px;margin:14px 0}.optout-card h3{margin:0 0 6px}.optout-facts{display:grid;grid-template-columns:2fr 1fr 1fr;gap:12px;margin:18px 0}.optout-facts div{background:#f2f6f4;padding:12px;border-radius:8px}.optout-facts small,.optout-facts strong{display:block}.optout-facts small{color:var(--muted);margin-bottom:6px}.optout-card summary{cursor:pointer;font-weight:650;padding:8px 0}.optout-history-note{color:var(--muted);font-size:13px}.optout-resume form{max-width:650px}.optout-resume .checkbox-label{display:flex;white-space:normal}.optout-resume input[type=checkbox]{width:18px;min-width:18px}@media(max-width:650px){.optout-filters{grid-template-columns:1fr 1fr}.optout-filters>label:first-child{grid-column:1/-1}.optout-facts{grid-template-columns:1fr 1fr}.optout-facts>div:first-child{grid-column:1/-1}.optout-card{padding:14px}.optout-heading .badge{white-space:normal}.optout-report .dialog-top{align-items:flex-start;gap:10px}}
#complaintDesk{max-width:1200px;padding:24px}.complaint-top{align-items:flex-start;border-bottom:1px solid var(--line);padding-bottom:18px}.complaint-top h2{margin:4px 0;font-size:28px}.complaint-top p{margin:6px 0;color:var(--muted)}.complaint-eyebrow{font-size:11px;letter-spacing:1px;color:var(--green);font-weight:750}.complaint-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:18px 0}.complaint-metrics button{text-align:left;padding:15px;background:#f1f6f3;border:1px solid #dce8e2;color:var(--ink);border-radius:10px}.complaint-metrics strong{display:block;font-size:28px;margin-top:8px}.complaint-metrics .is-danger{background:#fff0ed;border-color:#f0c9c3;color:#a62b22}.complaint-filters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;background:#f6f8f7;border-radius:10px;padding:16px;align-items:end}.complaint-filters label{margin:0!important;min-width:0}.complaint-filters input,.complaint-filters select{margin-top:5px}.complaint-search{grid-column:span 2}.complaint-filters button{align-self:end}#complaintCount{font-size:13px;color:var(--muted);margin:16px 0}#complaintDesk .complaint-ticket{padding:0;border:1px solid #d9e5df;border-radius:12px;background:white;margin:12px 0;overflow:hidden}#complaintDesk .complaint-ticket.is-overdue{border-left:4px solid #c14639}#complaintDesk .complaint-ticket>summary{padding:18px;cursor:pointer;list-style:none}#complaintDesk .complaint-ticket>summary::-webkit-details-marker{display:none}.complaint-summary{display:flex;justify-content:space-between;gap:18px}.complaint-summary>div:first-child{min-width:0;flex:1}.complaint-summary small{font-size:11px;color:var(--muted)}.complaint-summary h3{font-size:18px;margin:5px 0}.complaint-preview{font-size:13px!important;font-weight:400;color:var(--muted);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.complaint-statuses{display:flex;align-items:flex-start;justify-content:flex-end;gap:6px;flex-wrap:wrap;max-width:38%}.complaint-state,.complaint-priority{display:inline-block;border-radius:18px;padding:5px 9px;font-size:11px;white-space:nowrap;background:#eaf1f8;color:#2d5475}.complaint-state.is-overdue,.complaint-state.is-escalated,.complaint-priority.is-urgent{background:#fde9e5;color:#ad3227}.complaint-state.is-resolved{background:#e1f4e8;color:#17633a}.complaint-priority{background:#f1f3f2;color:#607970;text-transform:capitalize}.complaint-meta{display:flex;gap:10px 24px;flex-wrap:wrap;font-size:12px;font-weight:400;color:var(--muted);padding-top:12px}.complaint-meta strong{font-weight:600;color:var(--ink)}.complaint-body{border-top:1px solid var(--line);padding:18px;background:#fafcfb}.complaint-description{background:#eef4f1;padding:14px;border-radius:8px;margin-bottom:18px}.complaint-description small{font-size:10px;letter-spacing:.7px;color:var(--muted)}.complaint-description p{white-space:pre-wrap;overflow-wrap:anywhere;margin:8px 0}.complaint-description span{font-size:12px;color:var(--muted)}.complaint-workspace{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(230px,1fr);gap:24px}.complaint-workspace h3{font-size:16px;margin:0 0 12px}.complaint-workspace .details-grid{margin:0}.complaint-workspace label{margin:12px 0 0}.complaint-workspace label small{font-weight:400;color:var(--muted)}.complaint-save{margin-top:16px}.complaint-save [role=alert]{color:#ad3227}.complaint-history{background:white;border:1px solid var(--line);border-radius:10px;padding:16px;max-height:600px;overflow:auto}.complaint-history h3 span{color:var(--muted)}.complaint-history article{padding:12px 0;border-top:1px solid var(--line);font-size:13px}.complaint-history time{display:block;font-size:11px;color:var(--muted);margin-top:4px}.complaint-history p{white-space:pre-wrap;overflow-wrap:anywhere}.complaint-empty{padding:35px;text-align:center;background:#f6f8f7;border-radius:10px}.complaint-create{padding:14px;background:#f0f6f3;border-radius:10px;margin:14px 0}@media(max-width:750px){#complaintDesk{padding:16px}.complaint-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.complaint-filters{grid-template-columns:repeat(2,minmax(0,1fr));padding:12px}.complaint-workspace{grid-template-columns:minmax(0,1fr)}.complaint-summary{flex-direction:column;gap:10px}.complaint-statuses{max-width:100%;justify-content:flex-start}.complaint-meta{flex-direction:column;gap:6px}.complaint-top h2{font-size:23px}.complaint-body{padding:14px}.complaint-history{max-height:350px}.complaint-workspace .details-grid{grid-template-columns:1fr}.complaint-save button{width:100%}}
#complaintDesk .complaint-ticket>summary:after{content:'View / update complaint ↓';display:block;color:var(--green);font-size:12px;font-weight:600;margin-top:12px}#complaintDesk .complaint-ticket[open]>summary:after{content:'Hide details ↑'}